Return Policy
At PetsHealthExpert.com, we want you and your pet to be completely satisfied with your purchase. If you’re not happy with a product for any reason, we’re here to help.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unopened, unused, and in their original packaging.
- Prescription medications and personalized items are not eligible for return unless required by law.
How to Return an Item
- Visit PetsHealthExpert.com and log in to your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the instructions to generate a return authorization.
- Pack the item securely and include all original packaging and accessories.
- Ship the return to the address provided in your return authorization.
Refund Process
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team immediately for assistance. We may require photos or additional information to resolve the issue promptly.
Exchanges
We do not offer direct exchanges. To replace an item, please return the original product and place a new order on PetsHealthExpert.com.
Late or Missing Refunds
If you haven’t received your refund within 10 business days, please check with your bank or credit card company first. If the issue persists, contact our customer service team for further assistance.
Need Help?
For any questions about our return policy, please reach out through our online customer service portal at PetsHealthExpert.com.